Bishopsgate Removals Terms and Conditions

d) Any items requiring special handling or additional labour.

3.3 If access to the property is limited or requires special arrangements, such as vehicle permits, lift bookings, or restricted access times, the Customer must inform the Company at the time of booking. Any additional costs or delays resulting from incomplete information may be charged to the Customer.

3.4 The Company may conduct a survey, which may be in person or via remote assessment, to confirm the volume of Goods, access, and logistical requirements. Any adjustment to price or service scope following such survey will be communicated to the Customer.

4. Payments and Charges

4.1 Unless otherwise agreed in writing, payment for Services is due prior to the commencement of the removal, or on completion on the same day, as specified in the quotation or booking confirmation.

4.2 The Company may require a deposit to secure the booking. The deposit amount and due date will be stated in the quotation or booking confirmation.

4.3 The Company accepts payment methods as advised during the booking process. The Customer is responsible for ensuring that funds are received by the Company in cleared form by the required date.

4.4 If payment is not made in accordance with the agreed terms, the Company reserves the right to:

a) Suspend or cancel the booking;

b) Withhold delivery of Goods until full payment is received;

c) Charge interest on overdue amounts at a reasonable rate consistent with applicable UK law.

4.5 Any additional charges arising from circumstances beyond the original quotation, including but not limited to extended waiting times, additional labour, extra journeys, parking enforcement penalties where the Customer has not arranged suitable parking, or changes in addresses or access conditions, will be charged to the Customer.

5. Cancellations, Postponements, and Amendments

5.1 The Customer may cancel or postpone a booking by providing written notice to the Company.

5.2 The Company reserves the right to apply the following charges for cancellations or postponements:

a) More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion;

b) Between 3 and 7 days before the scheduled service date: up to 50 percent of the quoted price may be charged;

c) Less than 3 days before the scheduled service date: up to 100 percent of the quoted price may be charged.

5.3 The Company may, at its discretion, allow rebooking without full cancellation charges if the Customer selects a new date within a reasonable period and subject to availability.

5.4 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, transport disruptions, accidents, illness, or safety concerns. In such cases, the Company will aim to reschedule the Services at the earliest reasonable opportunity. The Company will not be liable for consequential losses arising from such cancellation or postponement.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a) Ensuring that the Goods are properly packed, labelled, and ready for removal unless a packing service has been arranged;

b) Ensuring that all Goods to be moved are clearly identified and that no items are left behind in cupboards, lofts, gardens, storage areas, or outbuildings that the Customer intends to move;

c) Arranging suitable parking and access for the Company’s vehicles in line with local regulations in the service area, and bearing any associated costs unless otherwise agreed;

d) Obtaining any necessary permissions, permits, or approvals for the Services, including property management or building access permissions where relevant.

6.2 The Customer must not include in the Goods any items that are prohibited, dangerous, illegal, or unsuitable for transport, including but not limited to:

a) Explosives, flammable or hazardous materials;

b) Gas cylinders or fuel containers that have not been fully drained and made safe;

c) Perishable goods or items requiring special climate conditions, unless agreed in writing;

d) Livestock, pets, or plants, unless specifically agreed.

6.3 The Company may refuse to transport any Goods that in its reasonable opinion present a risk to health, safety, property, or compliance with UK law.

7. Company Responsibilities and Liability

7.1 The Company will provide the Services with reasonable care and skill, using appropriately trained staff and suitable vehicles for the removal and transportation of Goods.

7.2 The Company’s liability for loss of or damage to Goods is limited as follows, unless otherwise agreed in writing:

a) The Company will not be liable for any loss or damage arising from inherent defects, pre-existing damage, poor packing by the Customer, or wear and tear;

b) The Company will not be liable for loss or damage to fragile items, including but not limited to glass, china, artwork, and electronics, unless such items have been professionally packed by the Company;

c) For Goods that are lost or damaged due to the Company’s negligence, the Company’s liability will be limited to a reasonable repair or replacement cost, up to a specified cap per item or per load as communicated in the quotation or booking confirmation.

7.3 The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within 7 days of the completion of the Services. The Customer must provide evidence and reasonable cooperation in assessing any claim.

7.4 The Company will not be liable for:

a) Indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity;

b) Loss or damage arising from delays due to traffic conditions, access restrictions, or circumstances beyond the Company’s reasonable control;

c) Loss or damage arising where the Customer has failed to comply with these Terms and Conditions.

7.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be limited or excluded under applicable UK law.

8. Timeframes and Delays

8.1 Any arrival times, schedules, or time estimates given by the Company are provided in good faith but are not guaranteed.

8.2 The Company will not be liable for delays caused by events outside its reasonable control, including but not limited to road closures, accidents, breakdowns, severe weather, or restricted access at collection or delivery addresses in the service area.

8.3 Where delays result in additional waiting time or labour, the Company may charge reasonable additional fees, which will be communicated to the Customer as soon as practicable.

9. Storage Services

9.1 Where storage services are provided or arranged by the Company, the terms of storage, including charges, access arrangements, and notice periods, will be confirmed separately.

9.2 The Customer is responsible for ensuring that any Goods placed into storage are adequately insured, either through the Company’s recommended arrangements or independently.

10. Waste, Disposal, and Environmental Regulations

10.1 The Company operates in accordance with relevant UK regulations relating to waste, recycling, and environmental protection.

10.2 The Company will not remove or dispose of waste, rubbish, or items classed as controlled or hazardous waste unless this is expressly agreed in advance as a separate service and in compliance with applicable waste regulations.

10.3 Where the Company agrees to remove unwanted items, the Customer confirms that they have full ownership of those items or authority to dispose of them.

10.4 The Company may refuse to remove or dispose of any items if doing so would breach environmental or waste regulations or present a health and safety risk.

10.5 Any charges associated with waste removal, disposal fees, or recycling costs will be clearly communicated to the Customer where such services are requested.

11. Insurance and Customer Protection

11.1 The Company maintains appropriate insurance cover in line with industry practice for removal services operating in the UK.

11.2 The Customer is encouraged to check existing home or business insurance policies to confirm the level of cover during transit and to consider arranging additional cover if the value of the Goods exceeds standard limits.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

12.2 The Company will aim to address complaints promptly and fairly. The Customer may be asked to provide written details and supporting evidence.

12.3 Where a dispute cannot be resolved through direct communication, both parties may consider independent mediation or other forms of alternative dispute resolution before commencing formal legal proceedings.

13. Data Protection and Privacy

13.1 The Company will process personal data in accordance with applicable UK data protection laws.

13.2 Personal information collected for bookings and the provision of Services will be used only for legitimate business purposes, such as managing the booking, invoicing, and communication with the Customer.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have under applicable consumer protection laws.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

15.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the Company’s prior written consent.

15.4 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless changes are required by law.

By confirming a booking with Bishopsgate Removals, the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.